Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at info@ntgtextile.com immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 10% cancellation fee. We will not accept order cancellation request if the orders have been shipped.

30 Days Return Guarantee

Thank you for shopping at NTG Fad
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.

Return/Exchange Policy

  1. Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
  2. The return package must contain all the contents of the original package except for fabric samples if the entire order is returned for a refund.
  3. Return shipping fees are at customer's own expense.
  4. We do not accept returned package without notifying us upfront.
  5. We do not accept packages returned using COD service.

Return Request

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

  1. Submitting return request by dropping an email.
  2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
  3. Please return through your local post office to avoid tax when it arrives in our country.
  4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
  5. Refund will be released within 5 working days after packages returned to us.

 Exchange

  1. Return package first, as steps above.
  2. Resend will be arranged once we get return info.

 What if an item is missing from my package?

In some cases, we may have to split your order so that you can receive some items faster.
Please rest assured, we will resend the item for free if it is missing.

 What if my package was refused or undeliverable?

  1. Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
  2. We offer resend as soon as the pervious order returned.

Please Contact us at

Email : info@ntgtextile.com